Why I do not see the original eml message in Redmine?

The following guide will teach you to know why there is no original EML in your ticket in Redmine. ==Description of the situation== If we have a ticket created via email (the message was sent from email), then there is an original EML available for downloading. But sometimes, there is no original EML. And why it is missing? ==The answer to the question== The answer is simple. When the ticket is created via the Helpdesk RedmineUP widget, then there is no original EML. The one created from email has an envelope icon. The one from the widget has a green leave icon. You can see what the Helpdesk widget looks like in our video review. Learn more about our plugins at: https://www.redmineup.com/pages/en/plugins Our Help & Support Сenter: https://www.redmineup.com/pages/help